VoIP & Smart Telephony

Business integrated Communication Solution

The Alcatel-Lucent Business integrated Communication Solution (BiCS) is a multi-service, single server offer for enterprises with up to 1000 users. Taking into account your market opportunities and constraints, it comes ready-to-use and delivers advanced communication applications easily and cost-effectively.

With pre-integrated applications, BiCS enables you to deploy key product services at your own pace, enabling “pay-as-you-grow” and helping you to keep your costs under control.
You also have the opportunity to “try before you buy” with the advanced communication products.

Swan are proud to be Alcatel-Lucent's leading UK provider of BiCS 

8 Series IP Touch

The Alcatel-Lucent 8 Series IP Touch Phones handle all incoming inquiries professionally thanks to an efficient voicemail and greeting system, welcoming clients by their name when they call in, rapidly referring them to the right salesperson, setting up a conference call in no time, and ensuring that your technicians, sales representatives, consultants, and delivery staff can be reached anywhere, anytime.

Full-featured IP touch phones from the Alcatel-Lucent 8 Series offer integrated IP connectivity and telephony.

In addition to the converged power of data and voice over IP, these terminals support an unsurpassed range of features and functions, including web-based XML business applications. They offer superior-quality audio and an optimized design with a large, high-resolution screen. The 4068 IP Touch incorporates a color display and the freedom of Bluetooth® wireless technology.

9 Series Digital Handsets

The Alcatel-Lucent 9 Series Digital Phones handle all incoming inquiries professionally thanks to an efficient voicemail and greeting system, welcoming clients by their name when they call in, rapidly referring them to the right salesperson, setting up a conference call in no time, and ensuring that your technicians, sales representatives, consultants, and delivery staff can be reached anywhere, anytime.

The Alcatel-Lucent 9 Series Digital phones are the natural choice for companies using traditional telephony infrastructure. These terminals combine excellent audio quality with user-friendly features, such as programmable shortcut keys. The 4029 and 4039 include large black-and-white screens and an alphanumeric keyboard.

OmniPCX Enterprise

The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication.

The OmniPCX Enterprise provides a suite of unified communication applications, including a Web softphone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure.

OmniPCX Office

Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.

The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home.

The OmniPCX Office also supports call center, softphone and third-party XML applications.

Extended Communications Server

The Alcatel-Lucent Extended Communication Server is a key component of the OmniPCX Office Communications Solution

This simple flexible, reliable module brings a wealth of additional features to the OmniPCX Office business telephony server, including shared and secure internet access, remote access for mobile employees, email, web servers and collaborative applications.

Designed for very small, small and medium businesses, the Extended Communication Server can easily be upgraded to offer additional capacity or functionalities. No extra hardware or software is required, although optional software packages open up a range of additional capabilities.

Digitally Enhanced Cordless Telephony

Digital Enhanced Cordless Telecommunications (DECT) enables users to make and receive calls when they are away from their desk, through a DECT handset.  

Using wireless technology, professional DECT phones rely on a network on on-site base stations to provide seamless access for people on the move throughout the building.  Improved accessibility means fewer missed calls, greater customer satisfaction and increased staff efficiency.

Typical abilities of a domestic DECT Generic Access Profile (GAP) system include:

• Multiple handsets to one base station and one phone line socket. This allows several cordless telephones to be placed around the house, all operating from the same telephone jack. Additional handsets usually have a battery charger station instead of a base station. The additional handsets do not require additional telephone sockets or additional transceivers
• Interference-free wireless operation to around 100 metres outdoors. Operates clearly in common congested domestic radio traffic situations. 
• Ability to make internal calls between handsets with full feature rich access of a wired terminal
• An extended range between the telephone and base (allowing greater physical distance between the two devices)
• Extended battery talk-time up to 24 hours

IP Touch 310 & 610 WLAN Handsets

The Alcatel-Lucent IP Touch 310 WLAN handset meets most office mobility needs. The Alcatel-Lucent IP Touch 610 WLAN handset extends the capabilities of the IP Touch 310 WLAN handset to include a larger earpiece for improved sound quality and push-to-talk capabilities for workgroup communications.

Wireless LAN phones can offer a real competitive edge in fast-moving environments by keeping the lines of communication open at all times. This is especially true when seamless connectivity is backed up by Communication Solutions applications.

A converged WiFi infrastructure supports both voice and data transfer, reducing costs, increasing efficiency, and presenting new opportunities for collaborative and mobile working. It ensures connectivity throughout the work environment and the limitless number of access points makes it particularly suitable for fast-growing companies.Environments as diverse as warehouses, hospitals, college campuses and office meeting rooms can benefit from a wireless mobile solution. 

300 & 400 DECT Handsets

With Alcatel-Lucent DECT Phones 300 & 400 Handsets employees can continue to receive calls when they leave their desks. Using wireless telephony, professional DECT (Digital Enhanced Cordless Telecommunications) phones rely on a network of on-site base stations to provide seamless voice access for people on the move. Improved accessibility means fewer missed calls, greater customer satisfaction, and increased staff efficiency.

An employee's DECT phone can be associated with his office phone. Both phones share a unique phone number and the same level of service.

Alcatel-Lucent DECT phones provide the same features and functionalities as our fixed desk digital sets. Improved ergonomics and a large graphic display, integrated loudspeaker and headset connection optimize convenience and ease of use.