Professional Services

Bespoke SLA's

If systems are so reliable why pay suppliers or vendors hundreds or even thousands of pounds maintaining them? Well at Swan you don't have to. Only you can put a price on the consequences of a system failure and if all you want is for us to come out and fix things when they go wrong, then fine that's what we'll do. Our service is designed around the way you work, not the way we work. You want choice and flexibility and we're prepared to give it to you.

Our In-house support team means that in many cases we can consult and rectify problems remotely and without the need to contact the manufacturer. In many cases we do so before you're even aware there was a problem. In the event of you needing an on-site visit, Technical Support Engineers ensure problem diagnosis and resolution, including replacement of faulty components, with response times ranging from just 4 to 48 hours.

ALL our clients have access to a 24x7 answering/fault reporting line, so you can rest assured that you can contact us at any time of the day, any day of the week. Our bespoke support services comprise of:

• Response Only (expert Technical Telephone Support & Diagnosis)
• Response & Replace
• Software Migration Guarantee, thus allowing you to build a package that suits, reduces your costs, and all without compromise.

Our team of qualified engineering staff are solely dedicated to servicing and maintaining Alcatel-Lucent and complimentary products.  Each highly trained technician is equipped with specialist tools, key spare parts and a standard of knowledge that is unsurpassed in the industry.

Levels of Cover

1. Standard Service Level: Monday to Friday 0900 - 1700 (Excluding Public Holidays)Extended Service Level: 7 Days a week 0900 - 1700 (Excluding Public Holidays)
2. Premium Service Level: 24 hours 365 days
3. Bespoke

Network Design

Computer networks may be classified according to the Network Topology upon which the network is based, such as Bus Network, Star Network, Ring Network, Mesh Network, Star-Bus, Tree or Hierarchical Topology Network.  

Network topology signifies the way in which devices in the network see their logical relations to one another. The use of the term "logical" here is significant. That is, network topology is independent of the "physical" layout of the network. Even if networked computers are physically placed in a linear arrangement, if they are connected via a hub, the network has a Star topology, rather than a bus topology. In this regard the visual and operational characteristics of a network are distinct; the logical network topology is not necessarily the same as the physical layout. Networks may be classified based on the method of data used to convey the data, these include digital and analog networks.

Project Management

PRINCE2 is a structured approach to project management. It provides a method for managing projects within a clearly defined framework. PRINCE2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn’t develop as planned. In the method each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan. Divided into manageable stages, the method enables an efficient control of resources.

On the basis of close monitoring the project can be carried out in a controlled and organised way. Being a structured method widely recognised and understood, PRINCE2 provides a common language for all participants in the project. The various management roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation.

Expert Consultancy

Our team of highly trained Expert Consultants will be happy to speak with you and/or your internal IT professionals in order to uncover the 'root' of your companies problem. Often its not just about just increasing productivity or reducing overheads but about streamlining business process and improving your customers experience.

Typically we will look at ways to improve:

• Fixed & Mobile Network services 
• Infrastructure, DR & System Redundancy
• Core Telephony & Applications
• Data & Security
• Integration with other platforms such as Web, CRM & Accounting Software
• Service Level Agreements
• Ad-hoc Professional Services