Applications

OmniTouch Unified Communication

Alcatel-Lucent OmniTouch Unified Communication is a suite of next-generation IP-based unified communications applications for enterprises. The suite is based on four unified communications applications - My Teamwork, My Messaging, My Phone and My Assistant -- that allow users to tailor, control and manage calls, messages, directories, collaborative work tools and information from any location using any device and any software interface.

This powerful server-based suite is designed to optimize business communication, enabling communication tools and applications to work together seamlessly. The solution improves human interaction and increases productivity by allowing employees to access information and business tools using any device, regardless of the location.

Alcatel-Lucent OmniTouch Unified Communication is the first unified communications solution available worldwide that implements the latest Internet technologies (XML/SOAP, SIP and VXML). The use of these technologies minimizes capital expenditures by integrating communication functions with Web services in a simple and cost-effective way, while providing knowledge workers with a richer, more personalized communication environment within the context of their business.

OmniTouch 8600 My Instant Communicator

End users have to deal with an increasing volume of communications: phone calls, voice mails, text messages, faxes, emails, instant messages, and web, voice and video conferences. It is difficult to manage and make best use of all the different enterprise communication options on the market. Alcatel-Lucent OmniTouch 8600 My Instant Communicator is an innovative solution to this problem, integrating all communication tools to create a homogeneous experience across different devices and channels. It is the world's first integrated, multi-media, multi-session, multi-device unified communications client solution.

My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or PDA. This innovative software can also be implemented with the Alcatel-Lucent OmniTouch Unified Communications Applications Suite. This next-generation, IP-based application suite allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.

My Instant Communicator is offered as a single user licence comprising "unified services" and additional optional services. The 5 key "unified services" offered by My Instant Communicator are:

• Telephony services, available through a user's preferred data and voice collaboration software, such as IBM Lotus Sametime, MS Exchange & Outlook. 
• Messaging services, such as voice mail, fax and email through a Microsoft Outlook or Lotus Notes mailbox,
• Collaboration services, such as instant messaging and peer-to-peer video, through voice-over IP (VoIP) and point-to-point video, 
• One number services, through call routing and screening interfaces,
• Presence services, through telephony and instant messaging presence information

Advanced Cellular Extension

The Alcatel-Lucent Advanced Cellular Extension (ACE) application turns any smart mobile phone into an extension of the communication server.

The full suite of communication tools is made available on the leading-edge mobile platforms through an Advanced Cellular Extension (ACE) solution:

• ACE for Microsoft Windows Mobile

• ACE for Nokia Eseries (Nokia Intellisync Call Connect)

• ACE for BlackBerry infrastructure

The ACE has two components:

• A server application, hosted on the Alcatel-Lucent OmniPCX Communication Server, provides corporate telephony services to authorized mobile devices.

• A client application, hosted on the smart mobile device, provides a menu-driven interface to access Alcatel-Lucent OmniPCX Communication Server features.

OmniTouch My Teamwork

OmniTouch Contact Center Premium

The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers with 30 to 150 agents. Contact centers of this size do not always have the luxury of large and available IT departments to rely upon. That is why we are stressing the importance of operational efficiency; indeed, this new product was conceived to be immediately and intuitively operated by the contact center staff, namely managers, supervisors and agents.

Alcatel-Lucent's latest contact center solution bundles the industry-leading Alcatel-Lucent OmniPCX platform with Genesys 7 software, taking a "user-centric" approach that provides an advanced multimedia contact center with a fully centralized, graphical management environment that dramatically simplifies deployment and boosts customer value. In addition, it provides a set of advanced features that include an embedded solution for call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers.

Alcatel-Lucent OmniTouch CC Premium Edition is the ideal solution for Mid-Sized Contact Centers, offering full multimedia capabilities and native integration with CTI.

OmniTouch Call Centre Office

The Alcatel-Lucent OmniTouch Call Centre Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.This professional solution targets not only small voice-oriented call centers, but also businesses with specific welcome needs. Simple, complete and flexible, the OmniTouch Call Center Office opens the door to new opportunities for revenue generation.

The Alcatel-Lucent OmniTouch Call Centre Office is designed for small enterprises and runs on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company's needs.

The solution includes:

• Automatic Call Distribution (ACD), which is fast and easy to install and configure
• Monitoring and statistics, including a supervisor application and a statistics application
• Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity

PIMphony

PIMphony is a high-level, full-featured phone system that operates directly on a user's PC. Integrated directly into the office environment, this solution can easily be adapted to meet different user needs. As all PIMphony software can be used to transform a multimedia PC into an IP terminal, it is particularly cost-effective for remote and mobile workers.

PIMphony Basic provides users with standard telephone functions directly on their PC. All features, including dial-by-name, transfer, and conference calling, can be managed with a simple click of the mouse. The application registers and tracks data such as caller identity and call date and duration.

The enhanced features of PIMphony Pro are ideal for sales people or employees who manage significant call volumes on a daily basis and require advanced computer integration. PIMphony Pro synchronizes with contact manager software and supports unified messaging (emails, voicemails and faxes are stored in the email box).

PIMphony Team is designed for team communicators such as operators and assistants who manage multiple lines. Collaborative features optimize call management and facilitate the supervision and tracking of workgroup activity.

4980 PC Telephony Application

The Alcatel-Lucent OmniDesktop 4980 is a next-generation PC telephony application that manages communications and information by linking the desktop PC and the telephone.

It seamlessly integrates with the most popular workgroup applications and is completely open to other business applications to allow click to call, screen pop and other CTI functions.

OmniVista 4760 Network Management System for SMBs

The Alcatel-Lucent OmniVista 4760 Network Management System is a world-class, scalable suite of web-based network management applications that can be deployed in companies that have as little as 10 subscribers (it scales up to 100,000). The system provides centralized management for OmniPCX Office servers and can also be used as a communication cost control tool.

This powerful solution is easy to manage thanks to user-friendly interfaces. For example, an integrated metering solution allows small and medium businesses to control and analyze their telecommunications costs. Exportable predefined or customized graphic reports facilitate this task.

OmniVista 4760 Network Management for Enterprise IP Telephony

The Alcatel-Lucent OmniVista 4760 Network Management System is an innovative, modular platform that provides a suite of network management applications. This powerful Java-based tool, accessed through a Web browser, provides centralized management for the Alcatel-Lucent OmniPCX Enterprise. It supports from 10 to 100,000 subscribers.

The platform's open architecture enables today's IT managers and administrators to effectively monitor and maintain the network, while lowering the company's total cost of ownership. This suite of network management applications includes LDAP Directory, Configuration Accounting/Performance Management, Alarm Notification, and Network Topology.