Small / Medium Business

iPhone

iPhone comes with some amazing applications. And you can choose from thousands more on the App Store and download them with a tap. Your iPhone gets even better with every new app. Play games. Be more productive. Keep yourself entertained. No matter what you want to do on iPhone, there's an app for that.

Download the Apple Design Award-winning OmniFocus and keep track of every task. OmniFocus detects your location using Wi-Fi or GPS, then creates custom lists of tasks to complete nearby — from grocery shopping to a post office run. And you can add lists anytime: Enter text, upload iPhone photos or record voice reminders.

Uses iPhone OS 3.0

Business integrated Communication Solution

The Alcatel-Lucent Business integrated Communication Solution (BiCS) is a multi-service, single server offer for enterprises with up to 1000 users. Taking into account your market opportunities and constraints, it comes ready-to-use and delivers advanced communication applications easily and cost-effectively.

With pre-integrated applications, BiCS enables you to deploy key product services at your own pace, enabling “pay-as-you-grow” and helping you to keep your costs under control.
You also have the opportunity to “try before you buy” with the advanced communication products.

Swan are proud to be Alcatel-Lucent's leading UK provider of BiCS 

Wireless LAN

Alcatel-Lucent's next generation WLAN solution is a highly scalable, comprehensive set of mobile LAN products that automatically identify and authenticate users as they connect to the network. Once user identity is established, it enables "follow-me" privileges, security and services - something no other enterprise system provides today. This sophisticated technology gives corporations the power to manage and secure people rather than ports.

Scalability - Supports up to 512 APs from one appliancePolicy-based Network Access Control - A core feature of the OmniAccess WLAN is the ability to separate users into individual roles, and then apply differentiated access and authorization controls to those roles based on policy

• Adaptive Radio Management - Network managers can deploy a wireless network as effortlessly as a wired network by removing the need to manually adjust devices
• Rogue Access Point detection - All channels of the RF spec trum are constantly scanned, capturing native 802.11 traffic and learning about all of the wireless APs
• Wireless Intrusion Protection - The Alcatel-Lucent OmniAccess wireless intrusion detection capabilities eliminate the need for a separate system of RF sensors and RF security
• Availability - The Alcatel-Lucent OmniAccess WLAN system enables support for business critical applications that require high availability by providing a number of feature
• Seamless User Mobility - Users move freely without the need to restart sessions or re-authenticate each time and supports voice over WLAN (VoWLAN).
• Centralized Management - The Alcatel-Lucent OmniAccess WLAN system offers clustering capabilities that allow an OmniAccess WLAN switch to configure and manage up to 32 other WLAN switches.

Bespoke SLA's

If systems are so reliable why pay suppliers or vendors hundreds or even thousands of pounds maintaining them? Well at Swan you don't have to. Only you can put a price on the consequences of a system failure and if all you want is for us to come out and fix things when they go wrong, then fine that's what we'll do. Our service is designed around the way you work, not the way we work. You want choice and flexibility and we're prepared to give it to you.

Our In-house support team means that in many cases we can consult and rectify problems remotely and without the need to contact the manufacturer. In many cases we do so before you're even aware there was a problem. In the event of you needing an on-site visit, Technical Support Engineers ensure problem diagnosis and resolution, including replacement of faulty components, with response times ranging from just 4 to 48 hours.

ALL our clients have access to a 24x7 answering/fault reporting line, so you can rest assured that you can contact us at any time of the day, any day of the week. Our bespoke support services comprise of:

• Response Only (expert Technical Telephone Support & Diagnosis)
• Response & Replace
• Software Migration Guarantee, thus allowing you to build a package that suits, reduces your costs, and all without compromise.

Our team of qualified engineering staff are solely dedicated to servicing and maintaining Alcatel-Lucent and complimentary products.  Each highly trained technician is equipped with specialist tools, key spare parts and a standard of knowledge that is unsurpassed in the industry.

Levels of Cover

1. Standard Service Level: Monday to Friday 0900 - 1700 (Excluding Public Holidays)Extended Service Level: 7 Days a week 0900 - 1700 (Excluding Public Holidays)
2. Premium Service Level: 24 hours 365 days
3. Bespoke

Bell Labs - Innovators in Technology

Alcatel-Lucent Bell Labs has been researching and developing convergence-related security solutions for more than a decade. The award-winning OmniAcees 3500 NLG and the Web Services Gateway  are prime examples of security innovations developed by Bell Labs.

Setting the standard: X.805

Alcatel-Lucent was both the author and an early proponent of the ITU-T X.805 recommendation for end-to-end communication security. The standard divides the security-related features of complex end-to-end systems into separate architectural components that are independent of technology. This approach lies at the heart of the Alcatel-Lucent security framework. X.805 is prescriptive for both designing-in and working through the process that builds secure products, solutions and infrastructures.

Alcatel-Lucent is driving the development and dissemination of X.805 by expanding its ISO-equivalent version (ISO 180128) for adoption as part of the suite of standards known as the ISO 27000 series. We are working directly with the standards bodies, authoring and contributing to this formalization of standards.

Expertise

Alcatel-Lucent is the co-founder and service delivery leader of the Computer Emergency Response Team – Industry, Services Tertiary (CERT-IST), a not-for-profit consortium of French enterprises collaborating on security vulnerability alerts, advisories and incident response. Dedicated experts from Alcatel-Lucent perform vulnerability research and, through our Threat Management Center, monitor security events in more than 100 countries.

Project Management

PRINCE2 is a structured approach to project management. It provides a method for managing projects within a clearly defined framework. PRINCE2 describes procedures to coordinate people and activities in a project, how to design and supervise the project, and what to do if the project has to be adjusted if it doesn’t develop as planned. In the method each process is specified with its key inputs and outputs and with specific goals and activities to be carried out, which gives an automatic control of any deviations from the plan. Divided into manageable stages, the method enables an efficient control of resources.

On the basis of close monitoring the project can be carried out in a controlled and organised way. Being a structured method widely recognised and understood, PRINCE2 provides a common language for all participants in the project. The various management roles and responsibilities involved in a project are fully described and are adaptable to suit the complexity of the project and skills of the organisation.

Structured Cabling

The principal of Structured Cabling was introduced into the UK in the late eighties/early nineties with the launch of what was known at that time as "Level 3 cable". The idea was to replace existing traditional cable, such as expensive, bulky, protocol specific coaxial with a low cost, lightweight, easy to install 4 pair unshielded twisted pair cable. Exciting eh?

As well as the change in cable type, the design of cable systems also altered. The term "flood wiring" became common place as customers installed dedicated cable runs for each device and installed more outlets than initially required, to allow for future needs and growth.

A major benefit of this new cabling technology was that it was protocol independent. Any equipment which operated below the cable's maximum working frequency could be connected and function as normal. This could include computers, telephones, printers, faxes etc. The freedom and flexibility which this concept introduced, allowed users to effect moves, changes and system upgrades in a time and at a cost, they could only previously have dreamt of.

Quite simply if you're not already using a Structured Cabling Solution, you should be. All our solutions come with a 15 year manufacturer's warranty, are fully tested and provided without compromise.

Blackberry Bold

With email, phone, IM and the Internet, it can connect you1. With an integrated organizer, it can help you stay on top of your day. With camera and video recording2, you can capture and share the moment with just a few clicks.

With WordToGo and SlideshowToGo, you can work on Microsoft® Word and Microsoft® PowerPoint® slides while you’re on the go.1,11 Copy and paste, adjust font formatting and more.12 The stunning LCD display makes working on the go an invaluable option.

The fun goes with you. Enjoy premier image and video viewing, build playlists of your favorite songs and organize your media files. You can even use BlackBerry® Media Sync to sync your desktop iTunes® or Windows Media Player4 music files with your smartphone5,6,7,8. The BlackBerry Bold smartphone delivers a wealth of entertainment. 

Uses Blackberry OS

Web Services Gateway

The Alcatel-Lucent OmniAccess 8550 Web Services Gateway (WSG) is a service-oriented network appliance that provides a corporate-wide secure and compliant infrastructure. It enables scalable, reliable and secure business process automation within the organization and/or with partners, to protect sensitive data from misuse, to meet corporate governance obligations, and to ensure data is always available when and where it is needed.

By employing unique stateful (multi-transaction) run-time policy enforcement, powerful identity mapping technology, and consolidated audit trails, the OmniAccess 8550 WSG can guarantee and demonstrate regulatory compliance. It also has the ability to mitigate risk through consistent policy enforcement across applications with a user contextual knowledge of system events.

8 Series IP Touch

The Alcatel-Lucent 8 Series IP Touch Phones handle all incoming inquiries professionally thanks to an efficient voicemail and greeting system, welcoming clients by their name when they call in, rapidly referring them to the right salesperson, setting up a conference call in no time, and ensuring that your technicians, sales representatives, consultants, and delivery staff can be reached anywhere, anytime.

Full-featured IP touch phones from the Alcatel-Lucent 8 Series offer integrated IP connectivity and telephony.

In addition to the converged power of data and voice over IP, these terminals support an unsurpassed range of features and functions, including web-based XML business applications. They offer superior-quality audio and an optimized design with a large, high-resolution screen. The 4068 IP Touch incorporates a color display and the freedom of Bluetooth® wireless technology.

VPN Firewall Brick

Deliver service level-assured advanced security, IP Virtual Private Network (VPN), and bandwidth management services to small office and home office locations.

The carrier-class, VPN Firewall Brick® 50 IP services platform helps stretch investment dollars and lower total ownership costs by offering a low-price/high-performance solution with service-enhancing, revenue-building features.

9 Series Digital Handsets

The Alcatel-Lucent 9 Series Digital Phones handle all incoming inquiries professionally thanks to an efficient voicemail and greeting system, welcoming clients by their name when they call in, rapidly referring them to the right salesperson, setting up a conference call in no time, and ensuring that your technicians, sales representatives, consultants, and delivery staff can be reached anywhere, anytime.

The Alcatel-Lucent 9 Series Digital phones are the natural choice for companies using traditional telephony infrastructure. These terminals combine excellent audio quality with user-friendly features, such as programmable shortcut keys. The 4029 and 4039 include large black-and-white screens and an alphanumeric keyboard.

Expert Consultancy

Our team of highly trained Expert Consultants will be happy to speak with you and/or your internal IT professionals in order to uncover the 'root' of your companies problem. Often its not just about just increasing productivity or reducing overheads but about streamlining business process and improving your customers experience.

Typically we will look at ways to improve:

• Fixed & Mobile Network services 
• Infrastructure, DR & System Redundancy
• Core Telephony & Applications
• Data & Security
• Integration with other platforms such as Web, CRM & Accounting Software
• Service Level Agreements
• Ad-hoc Professional Services 

Nokia E71

Touted as the slimmest QWERTY keyboard phone on the market today, this new-found pocket-friendliness - especially in comparison to its E61 predecesor - hasn’t seen the E71 lose any key features, in fact, it’s difficult to find a feature it doesn’t have!  The Nokia is a quad-band handset with HSDPA supporting 3G, plus GPRS, EDGE and Wi-Fi connectivity, GPS, a 3.2 megapixel camera, video-call lens and plenty of business software either built-in or easily downloaded and installed from Nokia themselves. 

The Nokia E71 is the replacement for the E61i handset launched back at the beginning of 2007, which in turn replaced the E61 from 2005.  Nokia’s E-series are business focussed devices and therefore incorporate plenty of connectivity options, email systems and detailed organisers.  We live in a media and entertainment age however and a phone without at least some fun inside is never going to win many fans, thus gaming, music and video functions are also present and correct.  The prevalence of SMS message use today makes the QWERTY keyboard a welcome addition for those non-business users who love texting too.

Uses Symbian OS

VoIP Home Plug Starter Kit

Homeplug adapters allow you to network your computers & other Ethernet devices through your ordinary power sockets. Think of these homeplug adapters as creating virtual Ethernet cables on your mains power.

To create a homeplug link, you will need two homeplug adaptors, we suggest a homeplug starter kit as this will contain everything you need to create one link through your mains. One homeplug would connect to an Ethernet port on your router. The second homeplug would connect to the Ethernet port on your computer.

If you then wish to add a second computer to your homeplug network, all you need is a single homeplug adapter. This will join your existing homeplug network.

OmniAccess 5000 Unified Services Gateway Family

Enterprise networks have experienced a dramatic growth in network complexity from an increased number of branch offices and their various network appliances and applications.

The Alcatel-Lucent® OmniAccess 5000 Unified Services Gateway (USG) family addresses these issues by merging devices and applications into a single, resilient rack mount package that reduces overall network complexity and consolidates the management of multiple services in the branch office.

The OmniAccess 5000 USG family is a compact and comprehensive solution to satisfy all IP communication needs of the regional or branch office.

The 5740 integrates multiple services on one platform (Ethernet switching, IP routing, VoIP, Video) to reduce the cost and complexity of the WAN access network infrastructure and allows new services to be implemented quickly and easily. Its modular chassis is equipped with two interface module slots, one service engine card with 512MB SDRAM and two 10/100/1000 ports, one internal AC power supply and base software image including firewall, VPN, and IDS/IPS services.

The 5780 is a modular chassis equipped with six interface module slots, one service engine card with 512MB SDRAM and two 10/100/1000 ports, one switch fabric card, one removable AC power supply and base software image including firewall, VPN, and IDS/IPS services.

OmniTouch My Teamwork

OmniPCX Enterprise

The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication.

The OmniPCX Enterprise provides a suite of unified communication applications, including a Web softphone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure.

HTC Touch Pro

The HTC Touch Pro™ brings together elegant touch screen response with the direct precision of keyboard entry… leaving out nothing to deliver a powerhouse   communication tool in a beautiful, compact design.

The 2.8-inch VGA touch screen provides four times the resolution of most smart devices, making email, documents and web pages sharper and easier to work with than ever before.

HTC’s rich, touch-responsive interface, TouchFLO™ 3D, provides a stunningly intuitive way to zip through common tasks like messaging, calendar checks or making calls. Delve a little deeper to find that playing media files, searching for contacts and surfing the web are also responsive to your touch. Slide out the 5-row QWERTY keyboard to make light work of typing-intensive tasks like composing email or working on Microsoft Office® documents… perfect for when your day takes a serious turn.

Built-in Wi-Fi and TV-out functionality* mean you can hook up to the local wireless hot spot to surf, then deliver the perfect PowerPoint® presentation without a laptop in sight.

A beautiful angle on business, the HTC Touch Pro introduces effortless presence to enterprise-standard communications.

Uses Windows Mobile OS

OmniPCX Office

Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.

The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home.

The OmniPCX Office also supports call center, softphone and third-party XML applications.

OmniStack 6200

The Alcatel-Lucent OmniStack 6200 Stackable LAN Switches (SLS) are a family of stackable Ethernet switches that address enterprise and residential networking needs. They are 12, 24 or 48 port Fast Ethernet fixed configuration, 10/100 copper or 24 100BaseX fiber layer-2 switches that deliver the advanced features and services demanded by users.

The switches securely support advanced quality of service (QoS) with advanced user and traffic classification capabilities for exceptional video, voice, and data performance. These compact switches have a one unit (1U) high form factor that support an all-in-one stackable design.

The OmniStack 6200 comes with a comprehensive set of features making it perfect for:

• Enterprise workgroups
• LAN wiring closets
• Edge deployments
• Small/medium-sized businesses and branch offices
• Deployments requiring Power-over-Ethernet

OmniTouch Call Centre Office

The Alcatel-Lucent OmniTouch Call Centre Office is an integrated call center solution which is specifically designed to meet the needs of small and medium businesses.This professional solution targets not only small voice-oriented call centers, but also businesses with specific welcome needs. Simple, complete and flexible, the OmniTouch Call Center Office opens the door to new opportunities for revenue generation.

The Alcatel-Lucent OmniTouch Call Centre Office is designed for small enterprises and runs on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and grow with the company's needs.

The solution includes:

• Automatic Call Distribution (ACD), which is fast and easy to install and configure
• Monitoring and statistics, including a supervisor application and a statistics application
• Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity

Extended Communications Server

The Alcatel-Lucent Extended Communication Server is a key component of the OmniPCX Office Communications Solution

This simple flexible, reliable module brings a wealth of additional features to the OmniPCX Office business telephony server, including shared and secure internet access, remote access for mobile employees, email, web servers and collaborative applications.

Designed for very small, small and medium businesses, the Extended Communication Server can easily be upgraded to offer additional capacity or functionalities. No extra hardware or software is required, although optional software packages open up a range of additional capabilities.

OmniSwitch 6850

The Alcatel-Lucent OmniSwitch 6850 (OS6850) series is our line of L3 GigE fixed configuration stackable LAN switches. Small in size but big in performance, it excels at the edge and in the core with the industry’s most advanced triple-play services, PoE, L2/L3 performance and extensive network security.

By providing price/performance leadership, advanced QoS and layer-3 features, the OS6850 fits into your stackable lineup, it's fast enough for the edge, and powerful enough to anchor your core. It enables corporations to realize the full potential of their networks.

The OS6850’s wide variety of port / feature option combinations meet your configuration needs.

OmniSwitch 6400

The Alcatel-Lucent OmniSwitch 6400 (OS6400) Stackable LAN Switch is a layer-2+ Gigabit Ethernet LAN switch addressing the small and medium-sized business needs for converged voice, data and video networks as well as residential and business Ethernet access service provider requirements.

The OmniSwitch 6400 is optimized for flexibility, scalability and low power consumption, and utilizes the Alcatel-Lucent Operating System (AOS) to provide an outstanding edge solution for a highly available, self-protective, easily managed, and eco-friendly networks. The OmniSwitch 6400 family has several models with a choice of port/features option combinations to fulfil the majority of fixed configuration switch requirement.

Port/Feature configurations:

• Non-PoE Models - OmniSwitch 6400-24 and OmniSwitch 6400-48
• PoE Model - OmniSwitch 6400-P24 and OmniSwitch 6400-P48
• Fiber Model - OmniSwitch 6400-U24 and OmniSwitch 6400-U24D

Digitally Enhanced Cordless Telephony

Digital Enhanced Cordless Telecommunications (DECT) enables users to make and receive calls when they are away from their desk, through a DECT handset.  

Using wireless technology, professional DECT phones rely on a network on on-site base stations to provide seamless access for people on the move throughout the building.  Improved accessibility means fewer missed calls, greater customer satisfaction and increased staff efficiency.

Typical abilities of a domestic DECT Generic Access Profile (GAP) system include:

• Multiple handsets to one base station and one phone line socket. This allows several cordless telephones to be placed around the house, all operating from the same telephone jack. Additional handsets usually have a battery charger station instead of a base station. The additional handsets do not require additional telephone sockets or additional transceivers
• Interference-free wireless operation to around 100 metres outdoors. Operates clearly in common congested domestic radio traffic situations. 
• Ability to make internal calls between handsets with full feature rich access of a wired terminal
• An extended range between the telephone and base (allowing greater physical distance between the two devices)
• Extended battery talk-time up to 24 hours

IP Touch 310 & 610 WLAN Handsets

The Alcatel-Lucent IP Touch 310 WLAN handset meets most office mobility needs. The Alcatel-Lucent IP Touch 610 WLAN handset extends the capabilities of the IP Touch 310 WLAN handset to include a larger earpiece for improved sound quality and push-to-talk capabilities for workgroup communications.

Wireless LAN phones can offer a real competitive edge in fast-moving environments by keeping the lines of communication open at all times. This is especially true when seamless connectivity is backed up by Communication Solutions applications.

A converged WiFi infrastructure supports both voice and data transfer, reducing costs, increasing efficiency, and presenting new opportunities for collaborative and mobile working. It ensures connectivity throughout the work environment and the limitless number of access points makes it particularly suitable for fast-growing companies.Environments as diverse as warehouses, hospitals, college campuses and office meeting rooms can benefit from a wireless mobile solution. 

PIMphony

PIMphony is a high-level, full-featured phone system that operates directly on a user's PC. Integrated directly into the office environment, this solution can easily be adapted to meet different user needs. As all PIMphony software can be used to transform a multimedia PC into an IP terminal, it is particularly cost-effective for remote and mobile workers.

PIMphony Basic provides users with standard telephone functions directly on their PC. All features, including dial-by-name, transfer, and conference calling, can be managed with a simple click of the mouse. The application registers and tracks data such as caller identity and call date and duration.

The enhanced features of PIMphony Pro are ideal for sales people or employees who manage significant call volumes on a daily basis and require advanced computer integration. PIMphony Pro synchronizes with contact manager software and supports unified messaging (emails, voicemails and faxes are stored in the email box).

PIMphony Team is designed for team communicators such as operators and assistants who manage multiple lines. Collaborative features optimize call management and facilitate the supervision and tracking of workgroup activity.

300 & 400 DECT Handsets

With Alcatel-Lucent DECT Phones 300 & 400 Handsets employees can continue to receive calls when they leave their desks. Using wireless telephony, professional DECT (Digital Enhanced Cordless Telecommunications) phones rely on a network of on-site base stations to provide seamless voice access for people on the move. Improved accessibility means fewer missed calls, greater customer satisfaction, and increased staff efficiency.

An employee's DECT phone can be associated with his office phone. Both phones share a unique phone number and the same level of service.

Alcatel-Lucent DECT phones provide the same features and functionalities as our fixed desk digital sets. Improved ergonomics and a large graphic display, integrated loudspeaker and headset connection optimize convenience and ease of use.

OmniVista 4760 Network Management System for SMBs

The Alcatel-Lucent OmniVista 4760 Network Management System is a world-class, scalable suite of web-based network management applications that can be deployed in companies that have as little as 10 subscribers (it scales up to 100,000). The system provides centralized management for OmniPCX Office servers and can also be used as a communication cost control tool.

This powerful solution is easy to manage thanks to user-friendly interfaces. For example, an integrated metering solution allows small and medium businesses to control and analyze their telecommunications costs. Exportable predefined or customized graphic reports facilitate this task.